About your Mat
1. How do I clean my Kosha Yoga Co. Mat?
Though your Kosha Yoga Co. Mat is washing-machine friendly (see instructions below), we recommend gently hand-washing your mat with a mild detergent and washcloth then simply hang to dry. This tender love and care will lengthen the longevity of your mat and save water. However, if you decide to machine-wash it, follow the instructions below:
Wash on a gentle cycle with cold water
Use a mild detergent. Do not use bleach/softener/strong chemical solution
Find a machine without an agitator because it can damage your mat
Do not put your mat in the dryer, simply air out to dry
2. How often should I clean my Kosha Yoga Co. Mat?
This depends on several factors: the type of yoga you practice, how often you practice, how much you sweat and where you practice (indoor or outdoor). Taking all these factors into consideration you may wash your mat after every 5 - 8 uses. If you choose not to wash your mat, you may hang it out to dry so that it's always looking and smelling fresh.
3. What are Kosha Yoga Co. Mats made of?
Our mats are made of 2 materials: a 100% natural tree rubber base and microfibre suede-like top layer. The base of the mat is made of natural rubber to ensure great grip, stability and cushioning for your joints. The top surface is made of a sweat absorbent microfibre material which looks and feels like a soft towel. The top surface is printed with your favourite design through a process called thermal-dye sublimation, which brings out the vibrant colours of the design and does not fade away easily.
4. How much do Kosha Yoga Co. Mats weigh?
Kosha Yoga Co. Mats weigh 5 pounds and are slightly heavier than the general-purpose mats that are available locally. Our mats are friends of the environment and are made of 100% natural rubber, which ensures that your mats, once laid out, do not slip. The natural properties of rubber as a material lend unmatched grip and stability and also add some weight to the mat. Additionally, our mats are longer and wider (72" x 24") than most mats available in the market. This extra room on your mat also adds a little weight. Though the complimentary carrying strap you get with your mat will lighten the load conveniently!
5. Can I use my Kosha Yoga Co. Mat for hot yoga?
Yes, you can use your mat for hot yoga. The microfibre top surface of your mat is highly sweat absorbent and has been designed for sweaty practice. In fact, the traction and grip of your mat increases with sweat ensuring your mat works just as hard as you do!
6. In addition to yoga, what are the other ways I can use my Kosha Yoga Co. Mat?
In addition to all forms of yoga, you can use your mat at the beach, gym, picnic or even as a gorgeous rug in your living room!
7. How do I use the carrying strap as a yoga prop?
Your carrying strap doubles up as a yoga strap which you can use to improve your practice. A yoga strap is a prop that can help you better your alignment, posture and flexibility. Follow our blog for posts on how to use a yoga strap.
8. What are Kosha Yoga Co. Blocks? How do I use them?
Yoga Blocks are useful yoga props meant for both beginner and advanced yoga practitioners. They can improve your practice by helping you better your alignment, posture and flexibility. Our yoga blocks help you stretch deeper, bend further and reach higher with each practice. Follow our blog for posts on how to use a yoga block.
9. Are all taxes, duties, customs charges, etc included in the product price?
Given the change in the tax structure and the recent implementation of the GST in India, taxes on your order will be calculated at checkout. For shipping internationally, relevant taxes may apply. Please write to us at email@example.com for further information.
About the Pre-Order Sale
10. When is the Pre-Order sale valid till?
The Pre-Order sale is only valid until the 20th of July 2017.
11. How do I avail the Pre-Order discount?
Simple, use the code Sale10 at checkout, or enter your email-id on the pop-up that appears on our homepage to double your discounts.
12. How can I double my discounts?
Just as simple! Once you have pre-ordered our mats, you will receive an email with unique coupon codes to share with your loved ones. Each time your unique code is used to pre-order any of our mats, you will receive an additional 5% of your money back, our way of thanking you for helping us spread the word.
13. When will my Pre-Ordered mats reach me?
We plan to begin shipping our pre-orders from the 21st of July, 2017 and we shall keep you informed over email. Your order should reach you within 3-5 working days from the date of shipping. In the unlikely case that we are delayed, we will inform you over email.
14. Can I cancel my Pre-Order?
Yes, pre-orders can be cancelled too. Please refer to the Returns & Refunds section below for more details.
15. When am I charged for my Pre-Order?
Once you have pre-ordered your mat, you will be immediately charged for your purchase and you will receive an email confirmation of the same.
Shipping & Delivery
16. Does Kosha Yoga Co. charge for delivery in India?
We are happy to offer free shipping across India. For international orders, shipping charges, duties, taxes and other fees may apply. Please write to us at firstname.lastname@example.org for more information.
17. How long will it take for me to receive my package?
Once your order has been processed, it can take between 3-5 working days for it to be delivered, depending on your location. As soon as your order is shipped out, you will receive a confirmation email and tracking information that will help you track the status of your package.
18. Does Kosha Yoga Co. ship internationally?
Yes, we do ship internationally. For international orders, shipping charges, duties, taxes and other fees may apply. These charges are dependent on the weight of the package and delivery location. Please write to us at email@example.com for more information.
19. Can I avail Cash On Delivery (COD) on my order?
Currently, we do not offer Cash On Delivery (COD) services. We will update our payment methods once we are equipped to offer COD services.
20. Can I change my order details once I've placed the order?
In case you need to change any order details, email as us firstname.lastname@example.org at the earliest. We will contact our logistics partner and let you know how we could accommodate the changes.
Returns & Refunds
21. What is Kosha Yoga Co.'s Return Policy?
In the rare case that you aren't delighted by our products, simply visit the Returns Policy page and follow the instructions.
22. How do I cancel my order?
You can cancel an order by simply emailing us at email@example.com. If you do cancel your order before the package has been shipped, your order amount will be refunded. Any fees that are charged by service providers may be applicable & deducted from the refund amount.
23. What if I haven’t received my refund as yet?
If you haven’t received a refund even after 30 working days since the refund being processed from our end, please contact your bank or credit card company. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us at firstname.lastname@example.org
Still have an unanswered question? Write to us at email@example.com