At Kosha Yoga Co. we are committed to ensure that you are delighted by your purchase. In the rare case that you are not, we encourage you to contact us and we will resolve the situation to your satisfaction.
Shipping costs, freight costs and other transaction expenses will be charged or deducted from the refunded amount.
Please note that due to the current Covid19 pandemic, only returns & exchanges against manufacturing defects will be accepted.
Read more about our Covid-19 prevention policy here
Your return will be accepted if:
- The issue is brought to our notice within 15 days of receipt of the package
- The item not been used or washed
- The item still has original packaging attached
To return your package, follow these simple steps:
- Send us an email with your order details at firstname.lastname@example.org & we shall send you a return form and return address
- Fill out the form, place it in your package & send the package to the return address
- Once you have shipped the package, please inform us about the tracking details by emailing us at email@example.com
- On receiving the package we will conduct a quality inspection of the products
- Your refund will be processed after a quality inspection of the item
- The entire refund process could take between 7 & 30 working days to complete
- The refund will be credited back into the same account that was used to make the purchase
- We will also notify you of the approval or rejection of your refund through email
- Kosha Yoga Co. is not responsible for any returns lost in transit or any additional charges that may imply
The following returns will not be accepted:
- The issue was raised after 15 days of receiving your order
- The item has been actively used or washed
- The item has been altered or damaged after being received
- Original packaging is missing
- Items ordered during sales or promotions unfortunately cannot be returned
At Kosha Yoga Co. we are concerned with the carbon footprint we leave and request you to be considerate to the environment while making or returning online purchases.
Kosha Yoga Co. holds the right to deny any return that does not meet our requirements during quality inspection.